Disgusting service

Clearly Vodacom does not care about their loyal customers. I have been struggling since last week with a claim for my lost phone. I followed their instructions and followed up last week Wednesday and was told they received my claim. Friday I called and they couldn't find it. I asked to speak to a manager because I received comms that they received it and now for days later it's another story. Then conveniently the lady found it and I was told it was not captured as the lady had an error. It was then captured. A lady from Vodacom said she would look into this on Friday and revert after I lodged a complaint on hello Peter. I'm still awaiting her call till now. I called yesterday only to be told it was declined because they forgot to tell me I had to blacklist the second IMEI number. I did that and gave the lady handling this my details and emailed get back with the relevant ITC number only to be emailed back to ask for my contact details again. It's more than a week and I'm still waiting for my phone to he replaced. More than the promised time frame of 4 to 72 hours. It's easy for you to debit my account and take the money for cell phone insurance but you make it painful to replace this and give the customer such hassles. It's absolutely disgusting service!!!! This is the first time I have ever lodged a claim and I'm given the run around