JB
John B

1 reviews | Active since Nov 2010

23 Oct 2016, 20:45

Disgusting Service

<p>Herewith my referne numbers where I tried to resolve the problems with my vodacom service provider: Ref 1- ********** 2160 ; 1- ********** 7124.</p> <p> </p> <p>I went to to Vodacom store in East Rand mall on 19 Oct 2016 without any resolution to my problem.</p> <p> </p> <p>I still do not have any data available neither can I make calls. The data that I purcahse myself do not reflect on my phone. My phone is completely useless at the moment.</p> <p> </p> <p>I cannot use my device and I need this problem to be resolved immediately.</p> <p> </p> <p>Vodacom does not resolve my issue - they keep on sending sms messages to say that the call has been closed but the problem is still there.</p> <p> </p> <p>Contact me on my husband's email address as I cannot access my email due to the problems described above. My cellualr number is ********** (Mrs P Booyens).</p>

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2016, 07:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,