NS
Nomsa S
1 reviews | Active since Aug 2019
28 Nov 2019, 22:52
Disgusting service
Disgusting service from Vodacom... All they know is to promise you that they will call you.... I've been calling them querying about my contract no one seems to help me since I have been in convinienced by one of the consultant his name is Kyle visagie..... I also spoke to be called manager by the name of Alphius he promised to call me on Monday till date still waiting for his call to resolve my issue.. I wouldn't recommend you to anyone
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Replies (3)
Vodacom's replyOfficial
29 Nov 2019, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Nov 2019, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NS
Sometime in November 2019 I called Vodacom and requested to cancel my contract with them as it was lapsing in December 2019. A so called guy by the name of Kyle Visagie offered me 2gig of data and R65 airtime for R93 and he said I will get this package on the monthly basis, okay fine I was happy with his offer, I took it and decided to keep my cell phone insurance as well and he even advised me that on monthly basis I will be paying R173 which is for R65 airtime, 2gig of data plus cell phone insurance... Okay we agreed.
On my previous headset I was paying R359 and as it was lapsing in December 2019 I asked Kyle if are they going to bill. me this amount or I will be billed the installment for the offer he gave me, he answered by saying no Maam the only money that you will be charged is R173 for your insurance and the package I gave u + R100 for the last installment of your headset.
Month end of November I was charged R359, I called Vodacom and spoke to Kyle again he advised me that he will call me back the next day and he will try to resolve my problem because he made a mistake by giving me false information,he never called me back and every time when I call everyone is telling me that Kyle will call me back. I got very angry and I told the lady who picked up my call that I want to speak to the manager... Aldophus took my call, I explained to him everything and he said to me he will look into my query and listen to call recordings and he will call me back, till date I am still waiting for his call, Kyle and Aldophus failed to assist me... I decided to let it go because Vodacom does not know how to treat their customers, their service is very bad.
Then 2 weeks ago I called their customer care line to check if the package I took with them is still valid and what am I going to get end of Dec, I was told that the packageiis on and I will get R65 airtime and 2gig of data... To my surprise toady when I wake up I login to my Vodacom App and there was only R65 airtime, 2 gig of data was not reflecting yet they debited the full amount on the 30th ...how is that possible because I was assured that I will get a full package... You know what Vodacom I am tired of your lies, I want to cancel your so called contract and the cell phone insurance as well and please convert my number to prepaid, I would rather buy my own data and airtime than to be ****med by you.
I am Looking forward to hearing from you and make sure you cancel everything pleaseeeeeeeeeee or else I will take this matter higher.
Nomsa Sibiya
Nomsa S's updateReviewer Update
01 Jan 2020, 12:22Sometime in November 2019 I called Vodacom and requested to cancel my contract with them as it was lapsing in December 2019. A so called guy by the name of Kyle Visagie offered me 2gig of data and R65 airtime for R93 and he said I will get this package on the monthly basis, okay fine I was happy with his offer, I took it and decided to keep my cell phone insurance as well and he even advised me that on monthly basis I will be paying R173 which is for R65 airtime, 2gig of data plus cell phone insurance... Okay we agreed.
On my previous headset I was paying R359 and as it was lapsing in December 2019 I asked Kyle if are they going to bill. me this amount or I will be billed the installment for the offer he gave me, he answered by saying no Maam the only money that you will be charged is R173 for your insurance and the package I gave u + R100 for the last installment of your headset.
Month end of November I was charged R359, I called Vodacom and spoke to Kyle again he advised me that he will call me back the next day and he will try to resolve my problem because he made a mistake by giving me false information,he never called me back and every time when I call everyone is telling me that Kyle will call me back. I got very angry and I told the lady who picked up my call that I want to speak to the manager... Aldophus took my call, I explained to him everything and he said to me he will look into my query and listen to call recordings and he will call me back, till date I am still waiting for his call, Kyle and Aldophus failed to assist me... I decided to let it go because Vodacom does not know how to treat their customers, their service is very bad.
Then 2 weeks ago I called their customer care line to check if the package I took with them is still valid and what am I going to get end of Dec, I was told that the packageiis on and I will get R65 airtime and 2gig of data... To my surprise toady when I wake up I login to my Vodacom App and there was only R65 airtime, 2 gig of data was not reflecting yet they debited the full amount on the 30th ...how is that possible because I was assured that I will get a full package... You know what Vodacom I am tired of your lies, I want to cancel your so called contract and the cell phone insurance as well and please convert my number to prepaid, I would rather buy my own data and airtime than to be ****med by you.
I am Looking forward to hearing from you and make sure you cancel everything pleaseeeeeeeeeee or else I will take this matter higher.
Nomsa Sibiya
NS
Nomsa S's update01 Jan 2020, 12:22
Reviewer Update
Sometime in November 2019 I called Vodacom and requested to cancel my contract with them as it was lapsing in December 2019. A so called guy by the name of Kyle Visagie offered me 2gig of data and R65 airtime for R93 and he said I will get this package on the monthly basis, okay fine I was happy with his offer, I took it and decided to keep my cell phone insurance as well and he even advised me that on monthly basis I will be paying R173 which is for R65 airtime, 2gig of data plus cell phone insurance... Okay we agreed.
On my previous headset I was paying R359 and as it was lapsing in December 2019 I asked Kyle if are they going to bill. me this amount or I will be billed the installment for the offer he gave me, he answered by saying no Maam the only money that you will be charged is R173 for your insurance and the package I gave u + R100 for the last installment of your headset.
Month end of November I was charged R359, I called Vodacom and spoke to Kyle again he advised me that he will call me back the next day and he will try to resolve my problem because he made a mistake by giving me false information,he never called me back and every time when I call everyone is telling me that Kyle will call me back. I got very angry and I told the lady who picked up my call that I want to speak to the manager... Aldophus took my call, I explained to him everything and he said to me he will look into my query and listen to call recordings and he will call me back, till date I am still waiting for his call, Kyle and Aldophus failed to assist me... I decided to let it go because Vodacom does not know how to treat their customers, their service is very bad.
Then 2 weeks ago I called their customer care line to check if the package I took with them is still valid and what am I going to get end of Dec, I was told that the packageiis on and I will get R65 airtime and 2gig of data... To my surprise toady when I wake up I login to my Vodacom App and there was only R65 airtime, 2 gig of data was not reflecting yet they debited the full amount on the 30th ...how is that possible because I was assured that I will get a full package... You know what Vodacom I am tired of your lies, I want to cancel your so called contract and the cell phone insurance as well and please convert my number to prepaid, I would rather buy my own data and airtime than to be ****med by you.
I am Looking forward to hearing from you and make sure you cancel everything pleaseeeeeeeeeee or else I will take this matter higher.
Nomsa Sibiya
NS
Nomsa S's updateReviewer Update
02 Jan 2020, 22:50????? Hope my query will be attended
I want everything to be cancelled
I want everything to be cancelled
NS
Nomsa S's update02 Jan 2020, 22:50
Reviewer Update
????? Hope my query will be attended
I want everything to be cancelled
I want everything to be cancelled