1 reviews | Active since Oct 2012
Disgusting Service
<p>Vodacom has invoiced me for a handset installment for the past two months for a handset that I do not have. I have logged a query on 07-09-16 with ref. 1- ********** 2068. I was told that it would take up to 14 working days to sort out. After 14 working days, I have contacted Vodacom again. Big shock....(not), it is still not sorted out and the consultants refuse to give me any contact details of the "Back office" that is supposed to sort this out. I am told that it has not been allocated to anyone yet. the consultants also refuse to give me their contact details in order to make follow ups. The problem is that everytime you call, you speak to someone else. If my credit note for two months invoicing is not sorted out by the 1st of the month, the debit order will run debiting the incorrect amount. If this is done, I will contact my bank and reverse this debit order. I am tired of ALWAYS having issues with Vodacom. Your level of service is pathetic and quite honestly disgusting. I curse the day I signed a contract with you.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
This has still not yet been rectified. I received a call from Moenier De Vries advising that I would be receiving a credit for the inconvenience and that going forward, the problem would be rectified. The credit was passed and no deduction was actioned by Vodacom last month. This month, both handset installments are again showing on the payable invoice and the remainder of the credit (last month's invoice was less than the credit given) is not showing. Could you please advise what is going on and when this will finally be rectified? Refer 1- ********** 9579. This level of service leaves me pulling my hair out........
This has still not yet been rectified. I received a call from Moenier De Vries advising that I would be receiving a credit for the inconvenience and that going forward, the problem would be rectified. The credit was passed and no deduction was actioned by Vodacom last month. This month, both handset installments are again showing on the payable invoice and the remainder of the credit (last month's invoice was less than the credit given) is not showing. Could you please advise what is going on and when this will finally be rectified? Refer 1- ********** 9579. This level of service leaves me pulling my hair out........