Disgusting Service

<p>Firstly I would like to express my disappointment at the Service I have received at your Customer care contact centre, clearly your agents are not competent. I requested for my Vodacom contract to be cancelled on the 19th of May 2016, I received a settlement quote and settled the account even emailed the proof of payment with the quote as instructed by your cancellations department.</p> <p>At the end of May there was no monthly deduction from my account, as well in June nothing... so I assumed all went well. Suddenly in July there was an attempt to debit my account to which there were no funds in the account, you people locked my line on the 4th August and your contact centre agents told me it was Cancellations fault for not cancelling the contract but they prepaid my installments for May and June.... no fault of mine mind you but my line was locked due to those arrears. I was informed that it would take 14 working days to resolve the incident.... no feedback 14 days came nothing.... on the 25th August you deducted that outstanding amount plus the amount due for August.... I was also told that since this incident my contract would definitely be cancelled and moved to prepaid... OKAY... well and good... I listen... Today , I receive a text message that you have reactivated my line and I notice as well that u have allocated data, free minutes and sms's.... Why..? Why have you people done this after I have clearly stated I do not wish to have any business relationship with you anymore.? I called again today, 30 mins ago and was told my contract is still not cancelled... it's active...!!!! Now please tell me what operation are you people running there..? You wanna retain a client who clearly doesn't need or want your services anymore... I asked the agent to lock this line again... I don't want your data or airtime or anything from you!!!! The biggest mistake I ever made was getting a contract with you people. Please resolve this otherwise I will take this further, I'm sick of dealing with your incompetence!!!!!</p> <p>Vodacom Invoices and Statements - I ********** -4</p> <p>Regards</p> <p>Zinhle Kwitshana</p> <p> ********** ( my new prepaid number)</p>