MC
Michele C
1 reviews | Active since Jun 2021
30 Jun 2021, 13:58
DISGUSTING SERVICE
What a nightmare! I've had no Fibre connection since last Thursday.Every time I've called Vodacom (5 times) they've undertaken to call back. Not once have they done so. I was given a service request number on Thursday and was only yesterday passed on to a technician who has established, after hours of ttouble shooting, that my router is faulty. I teach online so no connection has meant I have lost thousands of rxnds ncome. I expect an new router by the end of business TODAY!! I am in George and am not accepting the excuse that there are only technicians in Cape Town
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Replies (2)MC
Michele C's updateReviewer Update
30 Jun 2021, 17:37Not even a courtesy scripted response - shocking!! Apparently a requst has been submitted for a replacement router and that now requires authoristion. How long will that take? I would like feedback by 12 noon tomorrow please.
MC
Michele C's update30 Jun 2021, 17:37
Reviewer Update
Not even a courtesy scripted response - shocking!! Apparently a requst has been submitted for a replacement router and that now requires authoristion. How long will that take? I would like feedback by 12 noon tomorrow please.
Vodacom's replyOfficial
01 Jul 2021, 06:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2021, 06:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team