1 reviews | Active since Dec 2013
Disgusting Service
<p>On 21/08/16 @ 16:23 I called in the CustomerService department to report an issue & seek assistance. Firstly, I speak to a consultant by the name of Thuli that didn't sound at all interested in assisting me. Secondly, during the call she had asked me to hold on the line while she confirms information. I held on for a little over 3 minutes only for the call to be answered by the automated voice prompts asking me to rate the service... My issue has not been resolved & I find this very frustrating & disgusting that a company of such calibre promotes & advertises that they are the best, but we get treated with disrespect! Does vodacom only care about the money they receive!?!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Hanneline
Thank you very much for your assistance.
It seems that the updating of my profile has fixed the issues I was experiencing. However, I will still monitor the cell phone just to make sure that it’s 100% sorted.
Thanks again.
Kind regards
Keoma Barker
Good day Hanneline
Thank you very much for your assistance.
It seems that the updating of my profile has fixed the issues I was experiencing. However, I will still monitor the cell phone just to make sure that it’s 100% sorted.
Thanks again.
Kind regards
Keoma Barker