Disgusting service

What disgusting service I have received YET AGAIN from VODACOM. This is my third incident I have had where I received the most disgusting service.

I submitted a relocation over 3 weeks ago and was advised I will receive a form for approval. Since the 14th of July I have been calling VODACOM and only on Saturday I was advised that form went to a wrong email address (how that is possible I do not know).

I was advised by 2 consultants yesterday that they will arrange for someone to come out as they can see it was not a mistake from my side but VODACOMS. Surprise noone came out.

This morning I call and a very very rude agent tell me that it is my fault that the relocation has not been done because I sent the form incorrectly. I had to ass The SR which I was not advised. He further told me it is my fault if it wont get done.

I have sent my form again and no feedback. I have included Joseph from the CEO's office for the last few days, but have received no feedback from him. It is very disappointing as he was helpful before.

I have advised Jospeh, the CEO's office and about 7 Call center agent I am working from home and needs this sorted ASAP, but noone is even attempting to assist me.

I would cancel my contract but VODACOM loves taking money from you, so they will not let be cancel as yet!

I have never met a more unprofessional service provider!