PS
Palesa S
1 reviews | Active since Nov 2019
01 Nov 2019, 17:33
Disgusting Service
I’m really disappointed in the Vodacom service. I walked in Vodacom shop Mall of Africa and was told that I need to call the call center for contract cancellation. My call was not picked after spending 10mins of my airtime. Only was i then given a ticket in order for me to be assisted. I spend another hour or so waiting to be assisted, only to be told they can not as cancellation are done by the call center. I am so not happy with this but anyway once bitten twice shy
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Vodacom's replyOfficial
02 Nov 2019, 11:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2019, 11:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Nov 2019, 14:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Nov 2019, 14:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team