Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

06 Sept 2021, 17:24

Disgusting service

Upgraded contract with Vodacom 30 August, delivery was for a pocket router via RAM and delivery was expected for 2 Sept 2021.

Delivery notification from RAM was sent around 9am yet driver only rocked up around 3pm which meant I had to be a sitting duck the whole day. Driver called two streets away from delivery address as Vodacom had not updated the address from 4th to 6th Street. Driver left with parcel.

Delivery was then re-scheduled for 6 Sept 2021 - driver came around 3pm and did not want to accept lease agreement insisting on bank statement which I had advised upon the call with Vodacom does not have the current address??? Driver left with parcel.

I am still sitting here unable to work as I do not have proper network since Sunday 29 August 2021 and no one is resolving the issue as I had initially advised Vodacom aftersales I will not have anything in the new address, but the lease agreement??

I need an option to collect this parcel from the headoffice as this arrangement with RAM is not working.

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update15 Sept 2021, 10:25
Reviewer Update
No contact from Vodacom as I've been calling literally daily and only an update to my old address was done 7 Sept which did not work as RAM refused to give me the parcel 8 Sept on the third attempt and parcel was sent back. I've asked so many times to have an option to collect from the store or wherever this router is now????