LS
Lauren S

1 reviews | Active since Jul 2016

11 Jul 2016, 07:02

DISGUSTING SERVICE

<p>Vodacom cut my service on Saturday at 12:30pm. They claim I called in to ask for my number to be blocked. I NEVER MADE THAT CALL. Amazing that they ask for so many security checks when you just want to ask a simple question but they somehow managed to allow someone else to lock my line. I have now been trying since Saturday afternoon to get my phone reconnected. I keep getting told by numerous people at Vodacom (lost track of how many people I have spoken to ) that my phone has been unlocked - but I STILL HAVE NO CONNECTION. I finally get through to a supervisor Robin who didn't like the fact I was shouting and put me on hold. Now I'm being told I asked for a sim swap - I NEVER MADE THAT CALL. Can someone tell me how to get my problem resolved. And seeing as I have no cellphone number please contact me on ********** 477</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 08:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,