WP
Wendy P

1 reviews | Active since Jul 2016

06 Jul 2016, 20:43

Disgusting service

<p>I am on my 3rd day of no service. No incoming or outgoing calls. I have been pushed from pillar to post. I have called 27 times in 2 days. </p> <p> </p> <p>I have been cut off on more than 10 occasions and on other occasions the agents put me through to the survey line instead of resolving the issue. </p> <p> </p> <p>I have been told there is no bar on my line and it is open on the network. The moment I request that the agent calls me from another line, they then admit the line is not open and it is an issue with the new system. And here I am, 3 days later and no one is prepared to take the issue on, just the guarantee that 'Ma'am, I have opened the line and escalated the issue. Please reboot your phone and it will work'</p> <p> </p> <p>Nope! I have had it. Will open a contract with a different supplier tomorrow and good luck with attempting to get any further payment on my contract.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 05:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team

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