Disgusting service

<p>In April 2015 I took out a top up on my cell phone contract which I did not use, several months ago I went into the Riverside Mall branch to enquire whether I could use the top up to buy data and a very helpful consultant showed me how I could do this. He infomed me that I had plus minu R1100.00 available on that account to purchase data. I purchased data twice, once for R149 and then again for R249. When I tried to buy data again a few days ago I could not purchase R249 worth of data because of insufficient fundd. I went into the Nelspruit branch where an extremely rude and unhelpful consultants name Bilaal informed me that I should send an email requesting how a detailed account, which I did. I have not had any reply from Vodcom. I am totally disgusted that my money has just disappeared and that Vodacom are totally not interested in assisting me in any way.</p>