Disgusting service

<p>I bought 20 any network minutes for R10 yesterday, the 14th of June 2016 but till today i haven't been credited with my minutes. Because this was the not the first time happening, i decided to contact Vodacom Call Centre to query this.</p> <p>Consultant by the name of Siviwe (a lady) took my call then transferred to another lady by the nsme of Lelo. Yoh, Lelo is so unprofessional. She initially gave me some bit of attitude when she took my call as i insisted on getting her name. </p> <p>My call with Lelo started from 15h32 till 16h33, full hour on a very useless call. The first 30 minutes she kept on coming back to inform me she's still busy with my query and complained about her system giving her some problems, but she will still disappear for long. The other 30 minutes, she disappeared till Vodacom Music went dead 8n my ears and it was like silence in court. </p> <p>I think she realised that I'm not intending on hanging up that call, then she resume from were ever. She promised to log a service request because she couldn't help me and promised to send me an SMS with my reference number, till vandag I'm still waiting.</p> <p>She couldn't even just suggest to call me back since well she could see that she's not getting resolution on my query, in state she made me hold for a ****** hour. </p> <p>This is customer failure indeed. Not happy at all. </p>