ZC
Ziyaad C

1 reviews | Active since Feb 2017

03 Feb 2020, 21:21

Disgusting Service

I called on the 7th of January to upgrade my line, promised 1000 min & 20gigs data, after 9 calls and relating my story to every agent, I still don’t have my 1000 min a month later, totally disgusted at your service after being a customer for 21years. This is appalling. The agent that assisted me is Chad Pillay. He promised all will be sorted by nothing done and I cannot make calls as I use my line for business. Disgusted. If this is not sorted by tomorrow 04/02 please go ahead and cancel my contract

0
Replies (2)
Vodacom
Vodacom's reply04 Feb 2020, 07:50
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ZC
Ziyaad C's update04 Feb 2020, 16:47
Reviewer Update
Thank you this far, but my bill is still not correct and my sms’s are not going through, why?