Disgusting service

I have been calling the so-called Vodacom Customer Care since the 19th of April 2025 querying my March 2025 local data usage. To date my complaint has not been resolved. I requested a detailed data usage report for March. I was told that this information is not available, and that the only information available is the current 30 days report, which I can also access on my mobile device anyway.

I am billed on the previous month’s usage and therefore it is my expectation, and right as a customer, to be provided with the information that I am billed on, at least when I have a query and request such information.

The itemized billing statement only shows dates and the amount of data used on each day, but does not provide detailed data usage, for example information showing what the data was used for.

The worst part is when I am told that I cannot escalate my complaint beyond the useless Customer Care personnel. So, I am stuck with no recourse or solution to my complaint!!