TN
Tony N
1 reviews | Active since Aug 2021
16 Aug 2021, 14:15
Disgusting Service
I'm absolutely DISGUSTED in the service that I have received from Butelo at Vodacom Fourways mall. You guys are providing a service that is shocking!
I called in at 9 this morning and you guys were offline and I gave my details to Themba to call me back. No one has called me back. at 13:45 I called again and Butelo assisted me, everything I have asked him was an issue did not sound like he really wanted to help me at all.
I want to Upgrade why does it need to be such a big F@#king struggle to assist me????
Im more then willing to go to Cell C to take out a new contract and be in business with a company that provides a good service because clearly Vodacom has enough clients and does not give a S*it when it comes to customer service!!!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 Aug 2021, 15:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Aug 2021, 15:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TN
Tony N's updateReviewer Update
16 Aug 2021, 16:49Well lets see how long “in due course” will take ...
TN
Tony N's update16 Aug 2021, 16:49
Reviewer Update
Well lets see how long “in due course” will take ...
TN
Tony N's updateReviewer Update
17 Aug 2021, 11:34its now the 17th of August 2021 and no one has gotten back to me yet, and this just shows me how important it is for Vodacom to resolve complaints. No urgency what so ever!
I spoke to Themba at Vodacom Fourways yesterday after the bad experience i had with Butelo, I was given prices and quotations that was apparently totally incorrect. I was told Butelo is currently on training and that Themba will assist me in what ever I will need. I specifically asked for a quotation on the iPhone 12 Pro Max. when I received the quote last night I saw that the new quotation is also wrong because I was quoted on a iPhone 12 Pro and not the Pro Max like I have asked.
I tried to be in contact with Themba this morning but I was told he is currently in training. They gave me his contact details and I have sent him a Whatsapp regarding the issues I had on the Quotation where he arrogantly told me I have not asked for the Pro Max I have asked for the 12 Pro. I am mind blown to say the least!!! i told him that is not what I have asked for and I am really not happy once again! And he has just blocked me on Whatsapp.
I decided to contact another Vodacom store to see if there is someone else that's actually willing to assist me in upgrading. I was told sorry they can not generate the quotation for me because my phone has already been upgraded yesterday at fourways.
How is this even possible??????? I have not asked Themba to go ahead with the upgrade T told him I want to have a look at the quotation first but he must please keep the phone for me as I was told the stock was limited.
Now I have been up and down on the phone trying to sort this out and to find out what the hell is going on. I have been on calls for the past two hours and still nothing has been resolved!
I need someone to be in contact with me TODAY!
I spoke to Themba at Vodacom Fourways yesterday after the bad experience i had with Butelo, I was given prices and quotations that was apparently totally incorrect. I was told Butelo is currently on training and that Themba will assist me in what ever I will need. I specifically asked for a quotation on the iPhone 12 Pro Max. when I received the quote last night I saw that the new quotation is also wrong because I was quoted on a iPhone 12 Pro and not the Pro Max like I have asked.
I tried to be in contact with Themba this morning but I was told he is currently in training. They gave me his contact details and I have sent him a Whatsapp regarding the issues I had on the Quotation where he arrogantly told me I have not asked for the Pro Max I have asked for the 12 Pro. I am mind blown to say the least!!! i told him that is not what I have asked for and I am really not happy once again! And he has just blocked me on Whatsapp.
I decided to contact another Vodacom store to see if there is someone else that's actually willing to assist me in upgrading. I was told sorry they can not generate the quotation for me because my phone has already been upgraded yesterday at fourways.
How is this even possible??????? I have not asked Themba to go ahead with the upgrade T told him I want to have a look at the quotation first but he must please keep the phone for me as I was told the stock was limited.
Now I have been up and down on the phone trying to sort this out and to find out what the hell is going on. I have been on calls for the past two hours and still nothing has been resolved!
I need someone to be in contact with me TODAY!
TN
Tony N's update17 Aug 2021, 11:34
Reviewer Update
its now the 17th of August 2021 and no one has gotten back to me yet, and this just shows me how important it is for Vodacom to resolve complaints. No urgency what so ever!
I spoke to Themba at Vodacom Fourways yesterday after the bad experience i had with Butelo, I was given prices and quotations that was apparently totally incorrect. I was told Butelo is currently on training and that Themba will assist me in what ever I will need. I specifically asked for a quotation on the iPhone 12 Pro Max. when I received the quote last night I saw that the new quotation is also wrong because I was quoted on a iPhone 12 Pro and not the Pro Max like I have asked.
I tried to be in contact with Themba this morning but I was told he is currently in training. They gave me his contact details and I have sent him a Whatsapp regarding the issues I had on the Quotation where he arrogantly told me I have not asked for the Pro Max I have asked for the 12 Pro. I am mind blown to say the least!!! i told him that is not what I have asked for and I am really not happy once again! And he has just blocked me on Whatsapp.
I decided to contact another Vodacom store to see if there is someone else that's actually willing to assist me in upgrading. I was told sorry they can not generate the quotation for me because my phone has already been upgraded yesterday at fourways.
How is this even possible??????? I have not asked Themba to go ahead with the upgrade T told him I want to have a look at the quotation first but he must please keep the phone for me as I was told the stock was limited.
Now I have been up and down on the phone trying to sort this out and to find out what the hell is going on. I have been on calls for the past two hours and still nothing has been resolved!
I need someone to be in contact with me TODAY!
I spoke to Themba at Vodacom Fourways yesterday after the bad experience i had with Butelo, I was given prices and quotations that was apparently totally incorrect. I was told Butelo is currently on training and that Themba will assist me in what ever I will need. I specifically asked for a quotation on the iPhone 12 Pro Max. when I received the quote last night I saw that the new quotation is also wrong because I was quoted on a iPhone 12 Pro and not the Pro Max like I have asked.
I tried to be in contact with Themba this morning but I was told he is currently in training. They gave me his contact details and I have sent him a Whatsapp regarding the issues I had on the Quotation where he arrogantly told me I have not asked for the Pro Max I have asked for the 12 Pro. I am mind blown to say the least!!! i told him that is not what I have asked for and I am really not happy once again! And he has just blocked me on Whatsapp.
I decided to contact another Vodacom store to see if there is someone else that's actually willing to assist me in upgrading. I was told sorry they can not generate the quotation for me because my phone has already been upgraded yesterday at fourways.
How is this even possible??????? I have not asked Themba to go ahead with the upgrade T told him I want to have a look at the quotation first but he must please keep the phone for me as I was told the stock was limited.
Now I have been up and down on the phone trying to sort this out and to find out what the hell is going on. I have been on calls for the past two hours and still nothing has been resolved!
I need someone to be in contact with me TODAY!
TN
Tony N's updateReviewer Update
18 Aug 2021, 15:27Right, here we go again!
yh
I am now absolutely fed up With Vodacom and the Sh*t service!!!!!!!!!!!!!!!!!!!
A gentleman called me earlier today to resolve the problem, i have mentioned that I am at work and things are busy but I will speak to him. I am not satisfied with the outcome of the matter and I have tried to call him back from the number he has called me from. after I had to spend another 25 Minutes on the phone with probably 7 different people I got really iterated again because every time I speak to someone I have to repeat my whole story again and again and again!!! Then the lady I spoke to just put the phone down in my ears. WHAT THE ACTUAL F! So you decide that I'm being rude to you and you just put the phone down. its absolutely pathetic!
A sorry this time will not make the cut, Neither the pathetic 20Gig's of data you guys are throwing into my face.
I will wait until the 19th of August 12:00 for someone to be in contact with me then I will take this matter much further then what I already have.
yh
I am now absolutely fed up With Vodacom and the Sh*t service!!!!!!!!!!!!!!!!!!!
A gentleman called me earlier today to resolve the problem, i have mentioned that I am at work and things are busy but I will speak to him. I am not satisfied with the outcome of the matter and I have tried to call him back from the number he has called me from. after I had to spend another 25 Minutes on the phone with probably 7 different people I got really iterated again because every time I speak to someone I have to repeat my whole story again and again and again!!! Then the lady I spoke to just put the phone down in my ears. WHAT THE ACTUAL F! So you decide that I'm being rude to you and you just put the phone down. its absolutely pathetic!
A sorry this time will not make the cut, Neither the pathetic 20Gig's of data you guys are throwing into my face.
I will wait until the 19th of August 12:00 for someone to be in contact with me then I will take this matter much further then what I already have.
TN
Tony N's update18 Aug 2021, 15:27
Reviewer Update
Right, here we go again!
yh
I am now absolutely fed up With Vodacom and the Sh*t service!!!!!!!!!!!!!!!!!!!
A gentleman called me earlier today to resolve the problem, i have mentioned that I am at work and things are busy but I will speak to him. I am not satisfied with the outcome of the matter and I have tried to call him back from the number he has called me from. after I had to spend another 25 Minutes on the phone with probably 7 different people I got really iterated again because every time I speak to someone I have to repeat my whole story again and again and again!!! Then the lady I spoke to just put the phone down in my ears. WHAT THE ACTUAL F! So you decide that I'm being rude to you and you just put the phone down. its absolutely pathetic!
A sorry this time will not make the cut, Neither the pathetic 20Gig's of data you guys are throwing into my face.
I will wait until the 19th of August 12:00 for someone to be in contact with me then I will take this matter much further then what I already have.
yh
I am now absolutely fed up With Vodacom and the Sh*t service!!!!!!!!!!!!!!!!!!!
A gentleman called me earlier today to resolve the problem, i have mentioned that I am at work and things are busy but I will speak to him. I am not satisfied with the outcome of the matter and I have tried to call him back from the number he has called me from. after I had to spend another 25 Minutes on the phone with probably 7 different people I got really iterated again because every time I speak to someone I have to repeat my whole story again and again and again!!! Then the lady I spoke to just put the phone down in my ears. WHAT THE ACTUAL F! So you decide that I'm being rude to you and you just put the phone down. its absolutely pathetic!
A sorry this time will not make the cut, Neither the pathetic 20Gig's of data you guys are throwing into my face.
I will wait until the 19th of August 12:00 for someone to be in contact with me then I will take this matter much further then what I already have.