Disgusting service

Hi

Around November last year I signed up for a month to month fibre contract with you guys. I knew I was in the process of relocating however I needed a stable service provider for days when I am working from home. I moved to my new place on the 6 of March this year. I had failed to notify Vodacom on time and that was on me. On the 6th I called and completed the form and I was informed that I would have to wait for 30 calendar days for the account to be relocated. I was not happy however I knew it was my fault. Seeing that it is almost the 6th of April and no one has made contact with me about reinstalling my connection, I called on Saturday. On Saturday I was informed that person dealing with my relocation will only be back at the office on Tuesday. This morning I called again and that 1 person is no where to be found I waiting for a very long time for feedback but there was none provided since that 1 person could not be found. A few hours later I called again to check if the person was found, I got a different story, it was now 30 working days and not calender days. I wanted to know who was dealing with my relocation the agent just could not provide proper feedback. I called again and requested to speak to the supervisor this also did not happen. I called later again and asked for my contract to be cancelled out of frustration. The agent wrote that my reason was poor performance and not poor service. I need to find out why am I paying and still not receiving the service that I am paying for?

One of your agents told me that I must just wait until I get contacted. When I requested for all my call recordings he advised that "it is a very long process to get them." He was not willing to start the process as it has be approved by more that 1 senior manager.

Please get back to me ASAP. I need this to be sorted if cancellation is quicker I am happy to cancel and get a different service provider. If reinstalling would be done quicker then I am also happy to keep going with vodacom.