Disgusting service

Vodacom really does not take their customers seriously, two weeks ago a guy named Deon phoned me as if he was trying to resolve my issues when he was just making a call to shift the complaint, I have been paying for the sim card that I am not using and I do not even see it on my app anymore and my phone is still not back, I am not willing to pay for the sim swap because if it wasn't for your inconvenience and bad customer service it could be in my tablet that has been since with you from June I am really tired of your company and I have heard it if this matter is not resolved by the end of this week I am taking it to the ombudsman and want all my airtime and data on that sim card, this is just a total *******.