Disgusting Service
Since I have renewed my contact, I have not once been charged what I signed up for. My contract is for R799 and haven't been charged that once. Nor have they bothered to sort it out and we keep getting told someone will contact us to sort. This has been going since 27th November - second time round-and no resolution yet. I want to cancel the contract as they have not kept thier side of agreement and still no reply. Horrible service.
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Vodacom's replyOfficial
16 Dec 2019, 10:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply16 Dec 2019, 10:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team