Disgusting service!

I am so disgusted by the service I received yesterday when contacting Vodacom to submit a claim. After holding on for an eternity and wasting my airtime I finally got through to Ben Mookatle who advised that I was in the right department at around 17:23, I spent time explaining my entire traumatic event to him and he then tells me to hold on the line without explaining why I had to hold on. He eventually comes back and then tells me he will transfer me to claims and dropped the call in my ear. It is already traumatizing that I had to go through such an ordeal and now I still have to deal with the incompetency of Vodacom!