IG
Ishani G

1 reviews | Active since Jan 2015

14 Mar 2016, 12:19

DISGUSTING SERVICE!

I have been trying to sort out my Vodacom account for over 2 and a half months! Every time I call in they give me a later date to call back. One consultant - MARIA FROM COLLECTIONS - even just transferred my call when I hadn't finished talking! My account WAS in arrears. I settled in Jan. Now they are saying I owe 7000 bucks! I have been talking to so many different people who promised to sort my account. Some say a reversal of the handset installment must be done - others say they are overcharging me on one number. I don't even know what the exact issue is anymore! I keep getting calls and even had my account suspended because of their errors and I had to pay the penalties to get it reinstated! They give me a date to call back but it is never really resolved.

0
Replies (1)
Vodacom
Vodacom's reply14 Mar 2016, 14:58
Official
Hello ishanig,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team