Disgusting Service

I got A J1 ACE on VODACOM contract for it only to stop working two weeks later. I took it into Vodacom Watercrest mall where their systems were down as usual, I was told that this was not a problem and I could leave the phone and it will be repaired in 7 to 10 days. Well 7 days later I call vodacom watercrest mall to first be told I can pick up the phone the following day. The next day I call to confirm to be told oh no the phone has never been sent away because the repair form has never been signed. Vodacom is waiting for me to come in and sign and they have called me numerous times. When I ask on what number? Well Vodacom employees cannot give me one. So i go back to the Vodacom watercrest mall and sign the papers which had not even been processed. The phone is then dispatched. I hear absolutely nothing. 7 days later I call the repair centre and find out what is happening. and it has been repaired and sent back to watercrest but no one can actually tell me what the fault was. So i phone watercrest the next day. And i get \Hang on let me look in the back and see if the phone is somewhere.\" WHAT THE HELL???? Yes the phone is at Watercrest Vodacom and i can collect it. "