NL
Nicole L

1 reviews | Active since May 2014

17 Feb 2016, 13:27

Disgusting service!!

I opened a contract on the 3rd of Feb for a tablet and was promised delivery the next day. The tablet didn't' arrive, so I called to find out and was told there was no stock, which was not told to me when I opened the contract. I was then promised delivery on the 8th - no delivery. I called again - still no stock, and they can't tell me when I can expect delivery. <br> <br> When I called this morning, I get told the tablet I signed up for is discontinued and that no tablet can be sent out to anyone now. I think it is absolutely terrible that no one bothered to inform me of the stock shortage or that the device was discontinued. Now that I am trying to sort it out, I have been promised a phone call back in under 5 minutes. That was a hour ago, and when I called to speak to that person I have been told she has gone on an hours lunch and she will call me whenever she comes back to her desk. <br> <br> This is disgusting service, I cannot believe Vodacom treats their customers like this and cannot be bothered to keep them updated or try to assist them!!!

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2016, 14:44
Official
Hello nmsherratt,

Thank you for your feedback.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team

Best regards,