Disgusting service!!!

5 days later and I still have the same problem!!! The courier guys called to say they will come collect the phone on the 26/2, then I asked them if they are bringing the correct phone and they said they've only received an instruction to collect. I then called Vodacom to find out if they have sent an instruction to deliver the correct phone, to which they rep**** that I had to re-apply for the upgrade. After spending so much time trying to fix a mistake that isnt mine, now I have to spend more time re-applying?? That's absolutely ridiculous!!! <br> I then had to call accounts department about the billing query, which no one has got back to me about. I'm appalled to say, I still have no answer. No one can tell me if anybody is sorting it out and when its going to be sorted out by. I have had terrible service to say the very least!!!! My alternate number is *** should anyone have a resolution.... Ref no S3-8X03X-XK2WQ