Disgusting Service

This is the second time this month that Vodacom has cut off my line for supposed lack of payment. On both circumstances payment had in fact been made and proof of payment forwarded to the email address provided by them. When I phoned them I am told that I in fact need to fax the proof of payment to them as the emails are too difficult to sort through. I don't even own a fax machine but am told my line will only be reinstated once I fax through the proof of payment. This service is absolutely appalling and Vodacom is a useless service provider.