Disgusting service

I have a home WiFi uncapped contract but my router stopped working and is still under warranty. When go in store they tell us that it will take 24 business days to conclude if they will replace or repair it. In the meantime I am paying for a service I can't use. You also can't place Sim in mobile router as it is locked to the router and when I ask them there must be a way to overide this. They say they cannot. Convient but let me not pay they suspended but they intitled yo take my money but not provide service. This is pathetic and who know how many people have had this problem but nothing gets done. They monopolies with their power of being a big brand.