disgusting service

Called vodacom to enquire my end period of my contracts that I have been upgrading for the past 10yrs as a loyal customer.spoken to an agent mentioned above.i had been on the phone for over 15min verifying my personal details only to be told I needed to provide my vodacom account number for the agent to open up my account.i then wanted to escalate the matter but had been informed all the supervisors were in a meeting and No1 can assist me.totally disgusted with their service.its the first time I was asked for such details.i wouldn't advise another to use such a pathetic network, aside from their high cost they deliver the most poor service being such a recognised network.