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MS
Monique S

1 reviews | Active since Apr 2017

13 Nov 2020, 08:51

Disgusting service

I have purchased airtime of R120 on the 9th of November via the my vodacom app the status of the purchase states pending after numerous attempts to have the matter resolved with the call centre and a supervisor called Godfrey my query has not been resolved I have listed my concerns he has even given me his whatsapp number but no response I have received 4 sms messages stating my ticket has been closed but my matter has not been resolved i have been told to call my bank Capitec who's service is as disgusting I'm in the middle here and non of this is my fault I've send an email as well no response on that as well can someone please tell me what to do because I am unemployed and can not afford to loose money I hope someone will find the time to assist

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Replies (4)
Vodacom
Vodacom's reply13 Nov 2020, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MS
Monique S's update13 Nov 2020, 09:07
Reviewer Update
I hope I won't be waiting on a email I want someone to call me to give me answers I think I have been waiting long enough ***
MS
Monique S's update13 Nov 2020, 11:56
Reviewer Update
I have emailed proof of payment to that email address and have received no feedback your apologies doesn't help me resolve my query I can't believe this I'm so sick and tired of being pushed from one person to the next have you read my review I have whatsapp my proof to Godfrey as well and until now no feedback and why have I received no calls from anyone this response is so never minded it's like copying and pasting a response that you have send to thousands of customers I'm sure you guys make millions a day why would my payment still say pending and this will take me back to contacting my bank and my bank telling me the same how will this help me your service is disgusting please forward me contact details to the highest complaints management I requested a call and still nothing??? I'm disgusted ????
MS
Monique S's update13 Nov 2020, 11:57
Reviewer Update
And why don't you provide me with data, to send this emails as by the time this query is resolved if ever I will have spend another R120 data