DISGUSTING SERVICE

The Vodacom 4 u store at Pavilion admit to making the mistake but refuse to do anything about it. I have now been without my phone for 7 weeks! I phone the store nearly everyday to follow up and nothing is getting done. The phone that vodasure/cellsure says I was insured for was an S5 that my sim card has never even been inside! I have only been using my iPhone & when I left the store I made very clear that the iPhone must stay on my insurance. Vodacom can see I pay my premium every month of R195 & they can see that I have only been using my iPhone but now when it's time to claim nobody can help me. Vodasure/cellsure blame the Vodacom store & the Vodacom store blame Vodasure/cellsure. Terribly *********** staff. I've been a contract customer of Vodacom for over 10 years & this is the service I receive.