Disgusting service

Still waiting on feedback. It's more than a week now and I still cannot receive or make calls. I have provided everything you requested but no comprehensive update on what exactly is happening. How is it that each and every consultant I speak to gives me different information. I cannot even be provided with specific info on what is going on. Every call I am told it is escalated. How many escalations before someone realizes on the inconvenience and disservice I continue to receive. I am beside myself. I have provided a secondary number but no decency to even call me to let me know what on earth is happening