Disgusting service

I posted a review on 20/12/2019 and received a response that I'd be contacted. Haven't been contacted yet. Won another 500 mb YouTube bundle and it's not working. Ddnt even bother coz calling their customer care coz it's all just *******. I never got this ******* service from MTN.

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20 Dec 2019, 06:09 *********** customer care agents

On 18/12/2016 I won a 1 day 1 gig negashake at around 12. I did not get a confirmation sms and the data did not work. I called the customer service and they said the guy I spoke to told me that he will need to reset my network and the data will work after 1 to 6 hours. I asked him what was the point of winning a 1 day 1gig if it won't work for 6 hours and he said there's nothing he can do. I hung up the phone and when he called me back I told him I'm not satisfied with the service but he did not do anything to assist. Woke up for work after 6 hours but the data was still not working. When I came home from work at around 5pm, data was still not working. Called vodacom again and the lady I spoke to assisted with editing apn setting, restart my phone and then change network manually to vodacom sa. Did everything she told me to do but it was a flop. What frustrates me is that I asked the lady again what was the point of winning a 1day data that I will only start using after 5pm whereas I had taken a step to contact customer service immediately when the problem occurred but was not assisted. She assured me that she would escalate the matter and til today I have not heard back from Vodacom. This is ******* service. I had to call twice but my problem could not be resolved. Stop promoting megashakes if they do not work.

Vodacom's reply: 20 Dec 2019, 07:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team