SW
Shereen W

1 reviews | Active since Oct 2020

20 Oct 2020, 17:19

Disgusting Service

I am utterly disgusted in the service I have received. Whatever you have done has made my connection worse. I have been unable to work and have lost money because of you.

No one has had the common decency to call me back to follow up. I am paying for a service that I am not even receiving. My 5G connection has been complete wiped. This problem has been going on for months and getting worse and nothing is being done about it.

I have been a loyal customer of Vodacom for over 10 years and cannot belive that this is how you treat your customers.

I have been offered a much better deal from MWEB and their customer service speaks volumes. I will be cancelling all of my contracts with Vodacom and NEVER recommend anyone to make use of your services.

Your customer service is disgusting and pathetic. You are a bunch of *******.

0
Replies (1)
Vodacom
Vodacom's reply21 Oct 2020, 07:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team