Disgusting service

I want to transfer my daughters phone off of my account and am being messed around by head office and the branch. There was a query on my account last week, due to this my account is showing that it is in arrears!!! For a query!!! What does this do to my credit rating!!! Because of this we cannot proceed with the upgrade. It took multiple phone calls to head office to discover this. We were told it will take 24 hours to resolve the unclosed query from last week. 24 hours later we have heard nothing. I call the call centre today and explain the problem, consultant does not say a word but I get put back into the queue - next guy listens, asks me to hold and then eventually I get the rate this call messages!!!!!!!! This is disgusting. The rep at the branch that is supposed to be doing the transfer is not at work today to do the work but we were not told that. People are desperate for business at this time, companies going out of business and you treat your customers like you are doing them a favour!!! This is totally unacceptable.