Disgusting Service

It is so disgusting to be serviced by an arrogant person who wants to remind you that they are at work just to knock off nothing else. We were at your branch on the 29/11/2022 in lakesside mall to follow up on my device that has been to repairs with no update given to us.

We were serviced by Andile who when we walked inside the store she approached us in rush to tell us the store is closed. No explanation let whatsoever to say why they are closing early. My question was, it's only 17:50 pm and the store closes at 18:00 pm. Her attitude changed in right away , she was literally annoyed and failed to explain to us in the first few minutes of the conversation why they are closing early. What is irritating is how she kept addressing me like we are enemies fighting or something but it was really disrespectful! !!!!! I tried to explain to her that I haven't received feedback from repairs I couldn't finish the sentence because she kept speaking over me. I had to ask her is she going to let me speak or should I just keep quiet and listen to her? The most shocking ********* response we got was: Go upstairs you won't find anyone, when I asked what time is the store closing, I was told they are closing early due to loadshedding. What was so difficult for your stuff to greet us an advice that due to loadshedding the store is closing early, Rather than the performance she did while addressing us even walking all over the place with a high disrespectful tone telling us there's nothing she can do because they are closed!!!!!!!!!!!!!! Goodness how do you keep such people who address your customers with so much disrespect, I hope you take this individual for a TCF training because she really needs it. Please try to implement some customers service training because such people will give a big brand like yours a bad name. I'm am really disgusted at the fact that Vodavom has failed to update me about my phone repairs because it's the second time I bring back this phone for repairs which is causing me such an inconvenience. No one is even explaining what is the matter this time, we have even send follow ups and no feedback has been provided. I took my time drove to your store only to be treated like this!!!!! I have never experienced this type of behaviour from such a big reputational company like yours.

Please also clarify this for me : Do you close doors for your customers when you load shedding?

Regards ***