disgusting service

I took my daughters Sony experia phone in to be tested as it stopped working after getting wet but this phone can go under water. The consultant was not helpful and when I said the Sony rep said we must have the phone sent to jhbg to be tested he consultant wanted to question me. Eventually she said they would send to jhbg and I must pay R57 for it to be sent off to jhbg which I paid. The very next morning I was sent a sms to fetch the phone. It is unecomically to repair. I called the manager to complain and he then said they don't send to jhbg and doesn't know why his consultant told me that. Then he said I must call head office to arrange for the phone to be sent to jhbg. Vodacom vincent refuse to take responsibility and passing the buck onto me the client. I have been a client for years with a few contracts and this is the worse service ever received I want this resolved or I am going to advertise the bad service and go to the consumer act. I want this resolved <br>