Disgusting service

After having my phone ******, needing information from Vodacom for insurance, I went to Vodacom Greenstone to get a copy of my contract with the phone details on the upgrade contract.<br> There I was told that they are offline and haven't been online much, I was there for 2 hours<br> I then contacted Vodacom directly to request this document and told them how urgent it is as I am losing business being without a phone.<br> I have been told that I have to wait 24 working hours which is 3 days to get this sorted<br> They are quick to take your money every month but cannot assist with a simple task, they expect payment even though you have loss of income because their service is disgusting<br> <br>