1 reviews | Active since Nov 2021
disgusting service
I am honestly disgusted by the service received by your company and representatives in regards to my merchant machine.
I app**** for it on 02 October 2021. I was told the process would take 3-5 working days, it has been over 20 days and I have received no feedback from your consultant who insisted they have called me to inform of the progress and the only feedback I get is the email that constantly states that it is pre-approved.
I spoke to Ruzine on the 19 October to follow up on the device as it has been 17 days and no one had contacted me in regards to the progress or what is going on with my terminal. She advised me that she will follow up and call me back or get someone to call me back that day, i waited for the call and no one called and a week went by and I called again to follow up.
I spoke to George and asked what is going on and he stated that he will get some one to call me but I asked to speak to validation in regards to the matter has he stated he could not help me and i told he i spoke to Ruzine and she stated that she will get someone from validation to call me but no on did and when he confirmed with her said, according to her she stated that she escalated the matter and tried to call me but no one answered but i received no call on my side. I asked him to transfer me to the validation department to enquire about the progress and he stated that he could not transfer me and that he would call them on my behalf and after being held he stated that my application was rejected due to not having a previous merchant machine.
I asked to speak to the manager as the service I received was very poor in regards to communication as I run and business and I depend on that machine and my issue was just swept under the carpet and no one bothered to inform me in order for me to make other arrangements for a merchant machine.
Sindiwe the manager called me and advised that she will investigate the matter and get back to me. she called me back on a private number and stated that Ruzine did not escalated the matter and it only shows that i called on the 28 October and she stated that she spoke to the validation department and they stated that it was approved and in was given incorrect information by George that it was declined and that someone will call me to arrange the delivery address today and they will deliver on the 29 October or the 1 November and I received no call until i call again today where nothing was done and the validation was only done today.
I am disgusted with the service received from your consultant and management with false promises.
I am running a business that requires that device and I am put in a difficult position due to incompetency from your staff. I asked the consultants to provide me with a complaints email and they gave me the incorrect one.
I am taking this to the Ombudsman and have this service failure on your side.
DATES AND TIMES I CALLED IN TO FOLLOW UP
19 OCTOBER - 10:26 Muzine 28 OCTOBER - 09:37 Geogre 05 NOVEMBER - 08:44
MANAGER CALLED BACK ON PRIVATE NUMBER 10:16 Stating she will investigate the matter and get back to me 11:04 Promising me that the device will be delivered on the 29 october or the 1 November
honestly the service is disguising from the consultant who don't know what's going to managers who lie for the consultants and say the issues has been resolved but nothing was done.
I was told that I would receive my merchant machine today 7/11/2021 by Sadia in validations and today I am told that It will come on Monday when they grantee me that it would be here today.
Sindiswe the so called supervisor or manager can not even do her job properly just like her consultants.
I called in twice today and spoke to Marrisa and she stated that they have sent it to logistic to be sent and not sure where it is it could be on it's way to me or it could be in process, yet I was promised my machine today!
I called again to follow up on the progress because no one called me back I spoke to Phumlani who now stated that it is going to be delivered by a technician on Monday but that was not said to me because my machine was suppose to here today!
Your consultant don't care what happens to my business because they get a salary every month so my concerns, don't matter whether it is resolved or not they could not care less.
this matter has been going on for the pass month.
I have been calling for the past 3 weeks to get this resolved with no assistance whatsoever and I have had it because all they do is apologize instead of fixing my problem they make it worse and drag it out.
not a single person called me back with feedback, I have to keep calling when they messing up everything and than want to tell me to call back if I receive no feedback, how many times must I do that to be assisted or to get this resolved
honestly the service is disguising from the consultant who don't know what's going to managers who lie for the consultants and say the issues has been resolved but nothing was done.
I was told that I would receive my merchant machine today 7/11/2021 by Sadia in validations and today I am told that It will come on Monday when they grantee me that it would be here today.
Sindiswe the so called supervisor or manager can not even do her job properly just like her consultants.
I called in twice today and spoke to Marrisa and she stated that they have sent it to logistic to be sent and not sure where it is it could be on it's way to me or it could be in process, yet I was promised my machine today!
I called again to follow up on the progress because no one called me back I spoke to Phumlani who now stated that it is going to be delivered by a technician on Monday but that was not said to me because my machine was suppose to here today!
Your consultant don't care what happens to my business because they get a salary every month so my concerns, don't matter whether it is resolved or not they could not care less.
this matter has been going on for the pass month.
I have been calling for the past 3 weeks to get this resolved with no assistance whatsoever and I have had it because all they do is apologize instead of fixing my problem they make it worse and drag it out.
not a single person called me back with feedback, I have to keep calling when they messing up everything and than want to tell me to call back if I receive no feedback, how many times must I do that to be assisted or to get this resolved