BS
Busisiwe S

1 reviews | Active since Jan 2019

02 Nov 2023, 18:04

Disgusting service

Hi my name Busisiwe Sithole I was due with my data contract so I need to call them for grade, since I was retreched I told them that I'm no longer want their services, I won't upgrade but I want to close and stop everything of Vodacom. So the consultant convinced me to take a premature cancelation for other 2 contracts and the other one I can upgrade for a new, so it's was I paid the money for the premature settlement of R165 and email back everything. That was 13th Sept when I received the quotation. In the 20th Sept I made a payment and email everything. On the 1st Oct I received the data again oh! My God I was furious because I ask them to stop everything, when I called them they said it's a promotion. I called them again around the 15 Oct to make sure they said I was not processed in. Again on the 1st Nov they sent another data I'm tired of Vodacom please hello Peter help me to resolve this i don't have money Im not working.I'm very angry I'm tired I called them today again they promised again to stop the I won't be able to pay them, they must take their data I don't want it. My number *** and *** Thank you Busisiwe Sithole

0
Replies (1)
Vodacom
Vodacom's reply03 Nov 2023, 06:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team