Disgusting service

Vodacom - bluff towers. The staff are extremely rude even the manager. My mom went to buy a referbished phone from the store, everything was nice and easy when purchasing the phone. When we got home from the store and she was setting up the phone she noticed that the lense of the camera was cracked, something that can be seen when taking a photo. The next day she went back to take the phone the staff and Manger were extremely rude to her. They told her she dropped the phone and broke it and now she must pay for the new lense. They will not pay for it to get fixed. As it was a referbished iPhone it is Vodacoms job to referbish it and obviously they did not fix all the faults. When purchasing the phone they did not inform my mom that the lense was cracked and now want to pin it on my mom. I know for a fact she did not drop the phone from purchase till she was setting up, so how did the lense crack? Magically??? They are fighting to even refund her the R6000 she paid for the phone. As she does not want a broken phone. My recommendation is to not use Vodacom - bluff towers, they are ****** and liers. The staff and manager also need to go on a course to help them show proper manners when dealing with customers.