Disgusting Service

I'm so sick and tired of vodacom!!!

I've been waiting for a month and a half for my Fibre to be done with relocation.

I called in at the beginning of September to do a relocation of my Fibre network they guy said he loaded a sales order, I should rceieve some form of sms withing 24/48 hrs I never. I phoned back about a week later to follow up on what was happening, THE GUY LOADED NOTHING!! I had to re do it. Keeping in mind that everytime I phone I have to wait up to 30 days. I called in 2 weeks ago to follow up and they Said it was still pending, I called in on Tuesday, I had to fill in a relocation form? HOW? WHY ONLY NOW!!! I emailed it back to the lady, to also advise her I couldn't find the number she was requesting and needed assistance. I had NO RESPONSE. I called again on Thursday, my sales order had been CANCELED! I have to start all over AGAIN. The lady I spoke to on Thursday said she would call me back with an answer & ofcourse no surprise, no communication. The worst part is that you guys are still charging me for a service I'M NOT EVEN GETTING?!!!!!!!!

I have spoken to 5 people. All 5 with a different story. The one guy I spoke to, I asked why am I getting charged for the service if it has been inactive. He laughed at me.

Your customer service consultants do not know what they doing. It is frustrating.

I refuse to pay anything further until this issue is sorted out!