Disgusting service

Reference: SR *** if there was an option on a 0 rating that is what Vodacom fibre would get. I logged a call on 31 March (morning) advising my fibre connection was not working at all. I am working from home and very depending on the wifi connection. Today is 10 April and today was the first time i heard from a technicican only to tell me they will phone me back and never did. In addition iv had to email and phone multiple times before getting any form of response - Zi , Tebogo, Asandile - all useless and should be disciplined for the lack of support and assistance. Asandile Linda in particular as the person responsible for this case did not bother at any point to call or give me an update. As it stands my fibre is STILL not working. You guys are utterly pathetic and useless and robbing people by taking money upfront and not delivering a service. In desperation i called my so called customer service person responsible for my complext - Prem - to date he has not bothered to call me - iv called 3 times. Clearly got his commission and then lost interest - another person you can add to your list of *********** people. get your house in order -this has been completely unacceptable.