SS
Sive S
1 reviews | Active since Mar 2024
14 Mar 2024, 01:27
DISGUSTING SERVICE
You guys have the worse service ever, its disgusting!I litterally explained my situation to you guys that I am working from home and have Home Internet with you guys from last year, however this year my data runs out on the last week of each month. I was told I'm not due for an upgrade and the consultant advised that they can migrate me to a higher package and the guy advised that I will be penalized for about +-R3000. IMAGINE! I TOLD THE CONSULTANT THTA IS ABSURD. I MEAN I STILL STAYING WITH YOU GUYS ITS NOT LIKE I'M CHANGING A SERVICE PROVIDER THE MONEY IS STILL COMING TO YOU AND IF ITS A HIGHER PACKAGE THAT I WILL BE MIGRATED TO YOU I'LL BE PAYING A MORE THAN THE PREVIOUS PACKAGE MEANING MORE MONEY FOR YOU!
I WAS THEN ALSO ADVISED THAT AN APPEAL WILL BE SUBMITTED TO MANAGMENT TO WAIVER THE PENALTY AND NOW WHEN i FOLLOW UP I'M TOLD THIS WAS NEVER DONE AND ITS NOT SOMETHING THAT EVEN VODACOM DOES! ABSOLUTELY RIDICULOUS!
I'M VERY ANGRY AT YOU GUYS AND YOU MIGHT AS WELL CANCELL MY CONTRACT WHEN THE TIME IS DUE.
A VERY DISUGUSTED CUSTOMER WITH VODACOM Sive Sombo ***
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Mar 2024, 07:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2024, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SS
Sive S's updateReviewer Update
14 Mar 2024, 17:41Nonsense, you guys made no contact, on the 13th called for a follow up on my query submitted on the 08th which the consulted advised an application will be submitted to management to waiver the penalty and nothing is done!
YOU GUYS WANF TO RIPP ME OFF R3000 WORTH OF PENALTIES JUST BECAUSE I WANT TO MOVE TO A HIGHER PACKAGE HOW DOES THAT MAKES SENSE EVEN. YOU, VODACOM HAVE NO EMPATHY LET ALONE HUMANITY OR WHATSOEVER YOU ARE JUST CRUEL AND WANT TO RIPP OFF PEOPLE AS MUCH AS YOU CAN. ABSOLUTELY DISGUSTING.
LIKE I SAID ALL I WANT IS A HIGHER PACKAGE ITS NOT LIKE I’M LEAVING THE MONEY IS STILL GOING TO COME TO YOU.
YOU GUYS WANF TO RIPP ME OFF R3000 WORTH OF PENALTIES JUST BECAUSE I WANT TO MOVE TO A HIGHER PACKAGE HOW DOES THAT MAKES SENSE EVEN. YOU, VODACOM HAVE NO EMPATHY LET ALONE HUMANITY OR WHATSOEVER YOU ARE JUST CRUEL AND WANT TO RIPP OFF PEOPLE AS MUCH AS YOU CAN. ABSOLUTELY DISGUSTING.
LIKE I SAID ALL I WANT IS A HIGHER PACKAGE ITS NOT LIKE I’M LEAVING THE MONEY IS STILL GOING TO COME TO YOU.
SS
Sive S's update14 Mar 2024, 17:41
Reviewer Update
Nonsense, you guys made no contact, on the 13th called for a follow up on my query submitted on the 08th which the consulted advised an application will be submitted to management to waiver the penalty and nothing is done!
YOU GUYS WANF TO RIPP ME OFF R3000 WORTH OF PENALTIES JUST BECAUSE I WANT TO MOVE TO A HIGHER PACKAGE HOW DOES THAT MAKES SENSE EVEN. YOU, VODACOM HAVE NO EMPATHY LET ALONE HUMANITY OR WHATSOEVER YOU ARE JUST CRUEL AND WANT TO RIPP OFF PEOPLE AS MUCH AS YOU CAN. ABSOLUTELY DISGUSTING.
LIKE I SAID ALL I WANT IS A HIGHER PACKAGE ITS NOT LIKE I’M LEAVING THE MONEY IS STILL GOING TO COME TO YOU.
YOU GUYS WANF TO RIPP ME OFF R3000 WORTH OF PENALTIES JUST BECAUSE I WANT TO MOVE TO A HIGHER PACKAGE HOW DOES THAT MAKES SENSE EVEN. YOU, VODACOM HAVE NO EMPATHY LET ALONE HUMANITY OR WHATSOEVER YOU ARE JUST CRUEL AND WANT TO RIPP OFF PEOPLE AS MUCH AS YOU CAN. ABSOLUTELY DISGUSTING.
LIKE I SAID ALL I WANT IS A HIGHER PACKAGE ITS NOT LIKE I’M LEAVING THE MONEY IS STILL GOING TO COME TO YOU.
SS
Disgraceful Service and Negligence from Vodacom
I am beyond frustrated with the disgraceful service I’ve received from Vodacom regarding my home internet package.After upgrading my package on October 5, I was assured by the consultant that my new data allocation would activate on November 1. However, due to a “technical error” in Vodacom’s system, my data allocation has now been delayed until December 1. This is completely unacceptable, especially as I rely on this service to work from home.
For the past two weeks, I have been constantly calling Vodacom, only to be given empty promises. I was specifically told that a manager, Keke Malibe, would call me back. However, she never did—just like every other unfulfilled promise from Vodacom.My repeated requests for interim data to cover the delay caused by Vodacom’s negligence have been ignored. This is not just poor service; it is outright incompetence and a complete disregard for your customers’ needs.
Why should I, as a loyal customer, bear the financial and professional consequences of your mistakes?Vodacom, you must urgently address the following:
If I do not receive action within 48 hours, I will escalate this matter to ICASA and pursue other steps to hold Vodacom accountable for its blatant disregard for customer service.A very dissatisfied and disappointed customer,
Sive S's updateReviewer Update
16 Nov 2024, 16:39Disgraceful Service and Negligence from Vodacom
I am beyond frustrated with the disgraceful service I’ve received from Vodacom regarding my home internet package.After upgrading my package on October 5, I was assured by the consultant that my new data allocation would activate on November 1. However, due to a “technical error” in Vodacom’s system, my data allocation has now been delayed until December 1. This is completely unacceptable, especially as I rely on this service to work from home.
For the past two weeks, I have been constantly calling Vodacom, only to be given empty promises. I was specifically told that a manager, Keke Malibe, would call me back. However, she never did—just like every other unfulfilled promise from Vodacom.My repeated requests for interim data to cover the delay caused by Vodacom’s negligence have been ignored. This is not just poor service; it is outright incompetence and a complete disregard for your customers’ needs.
Why should I, as a loyal customer, bear the financial and professional consequences of your mistakes?Vodacom, you must urgently address the following:
- Provide immediate interim data at no additional cost to me.
- Resolve this issue permanently to ensure my data allocation is correctly updated.
If I do not receive action within 48 hours, I will escalate this matter to ICASA and pursue other steps to hold Vodacom accountable for its blatant disregard for customer service.A very dissatisfied and disappointed customer,
SS
Sive S's update16 Nov 2024, 16:39
Reviewer Update
Disgraceful Service and Negligence from Vodacom
I am beyond frustrated with the disgraceful service I’ve received from Vodacom regarding my home internet package.After upgrading my package on October 5, I was assured by the consultant that my new data allocation would activate on November 1. However, due to a “technical error” in Vodacom’s system, my data allocation has now been delayed until December 1. This is completely unacceptable, especially as I rely on this service to work from home.
For the past two weeks, I have been constantly calling Vodacom, only to be given empty promises. I was specifically told that a manager, Keke Malibe, would call me back. However, she never did—just like every other unfulfilled promise from Vodacom.My repeated requests for interim data to cover the delay caused by Vodacom’s negligence have been ignored. This is not just poor service; it is outright incompetence and a complete disregard for your customers’ needs.
Why should I, as a loyal customer, bear the financial and professional consequences of your mistakes?Vodacom, you must urgently address the following:
- Provide immediate interim data at no additional cost to me.
- Resolve this issue permanently to ensure my data allocation is correctly updated.
If I do not receive action within 48 hours, I will escalate this matter to ICASA and pursue other steps to hold Vodacom accountable for its blatant disregard for customer service.A very dissatisfied and disappointed customer,