EM
Elsie M
1 reviews | Active since Aug 2015
15 Jul 2019, 18:32
disgusting service
vodacom lately is just messing with my happiness. i called them coz my 1GB of data jut disappeared and the i got a second 1GB same thing happened. i called them they logged a call never go feedback to this day. its been 2 weeks. now i had 518 MB n i logged on, all my data depleted. when you call them their IVR sends me to text that my number is not a vodacom number, their IVR is not user friendly. i am disgusted at this
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Vodacom's replyOfficial
16 Jul 2019, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jul 2019, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,