Disgusting Service

I am a customer with Vodacom for 26 years, never ever have I experienced such disgusting service and rude attitude and incompetence staff to date, One of my contracts were in arears, the line subsequently being disconected, account number NM 108833-6, Cell Number ***.

The account was settled in full on Sunday 07 July 2019 to the full amount of R 872.00 in cash at a Vodacom dealer In Vaal Mall Vanderbijlpark.

I am since Sunday attemting to have the line re conected and subsequently being sent from pillar to post, informing me that the number in questions does not exist at Vodacom, I managed to reached the Customer collections Dept on Monday, finally they found the number and promissed to connect the line within 24 hours, today Wednesday and the number is still not connected.

Again we called customer care at Midrand and was assisted my the most unprofessional, rude an uprupt lady by the name of Monica, which contimiously asked for the same info over and over and over, informing us again that the number does not exist with Vodacom, she eventually found the number accusing us of giving her the wrong info, which she never asked for in the first instance. She then informed us that the numer is being deleted off their systems and can't be used again.

I am done with Vodacom, will cancell all my contracts.

Service is none existant and staff sepcialize in rudeness and are not trained at all in customer service, I am disgusted with the service.