Disgusting service

I bought an iphone x on a vodacom contract last August.

Last week, the phone suddenly stopped reading my sim.

I took it into the cellucity where I bought it at Tygervalley and was told I'd need to take it to the Canal Walk vodacom repair center.

No problem, the phone has a 1 year warranty that is still valid.

Today I got an sms telling me to call them regarding a quote.

I thought that was odd, surely its covered?

Nope. Due to a superficial crack (about 0.2mm) on the plastic cover over the camera lens, my warranty is now considered totally void.

The quote? R10,550 to replace the device.

I rejected the quote and was informed the phone would be returned unfixed.

It is totally useless without a working sim reader, and my claim is being thrown out because of some superficial damage on the other end of the phone?

Totally disgusting. I will not be letting this go until it is correctly dealt with.