disgusting service

So I was under the false impression that vodacom provided good service..what a laugh. I get a call to say my debit order hasnt gone thru, to enter a new date for it to go thru. i think wow what great service, entering the date doesnt work, I leave my number to be called back. Which they do, i give them the date to debit. They thank me for this, for being responsible and preventing my line from being suspended. Next morning, line is suspended, i call them again, twice, get an agent who tells me the line was suspended before i ever got the first call, funny i didnt notice this, neither did the agent who i dealt with the first time, and though i made the arrangement they didnt restore it. Now it will take 2 hrs to restore if i am lucky, otherwise i need to make a cash payment. so u dont notify me first - u just suspend my line- and even though i call u back and say debit me - u dont restore it- what to do - how bout i put in another sim and not pay u at all ever again - plse contact me and have my line restored immediately and we can go on having a pleasant relationship - or i give up and move on