Disgusting service

You can contact me on ********** 942, which is also the number for the contract in question. Feb 13, 2019, 5:06 PM Vodacom Thank you. We have sent this to our team. Feb 13, 2019, 6:35 PM Vodacom As per chat, quote has been generated and sent to your email adress Feb 13, 2019, 8:00 PM Dear Vodacom, can I please have my issue sorted now I'm so so tired of going back and forth with you without any help, this is so tiring and draining I don't know what to do anymore. In February I wanted to settle my account with you but I thought maybe I'd give a huawei phone another try since the 1 I 1st took with you in June 2017 had given me countless problems before, but when I got the p20 smart I changed my mind and logged a return with you a few days later it was in February the phone was collected but you had already changed the package on my number ********** 942 to the new contract since it was an upgrade, after collection they told me to call after 3 days to ensure that the contract was canceled, I did they told me I need to email likeminds to cancel, it never happened, I followed up only to find that the problem was with ram, ram was in contact with me for a week in March and they told me there was an error and they sorted it out and the phone was on the way to the vodacom warehouse, an agent from your side called me and reassured me everything was well and they would reverse any additional charges. Now to my surprise my contract still hasn't been reversed to the 2017 one, I'm being charged for insurance for a phone I do not even have, and how the hell was insurance activated without anyone even speaking to me, my bill for this month was +1800 instead +-1200. Please fix this I don't know what to do anymore I'm so frustrated. I've sent them countless dm's on Twitter and Facebook but still my matter has not been resolved, a matter from February. I hate vodacom with everything I am.