Disgusting service

I took up a new 24 months contract with Vodacom and was advised that the new monthly subscription would be R199 pm. The end of March I was debited R188.11 and for April it is: R218,99. I’ve sent an email querying these different amounts. Two consultants called me yesterday and they gave me two different stories. The first consultant by the name of Faith advised me the R199pm is excluding VAT. My query was why was I not advised that this amount is excluding VAT. I asked her listen to the call and revert back to me. I want to listen to the voice recording to find out if I was advised whether the amount given was excluding VAT. She said she will investigate and get back to me.

Later I get these two emails which has two different stories

‘Good day

We acknowledge the receipt of your email.

I advised that you are paying R199.12 for the contract however the amount is excluding vat.

I escalated your matter to our back office, your reference number is 1- ********** ********** .

Contact will be made as soon as feedback is available. Regards, Dorcas Mangaliso Customer Care eService Team

AND:

‘Good day

Thank you for your email.

As discussed it refers to:

Please be advised as of the 1st of April 2019, Vodacom has increased the price plan charges and decreased the data out of bundle rate to 0.49 cents per MB.

You may visit the Link below with the Terms and Conditions

https://www.vodacom.co.za/vodacom/terms/pricing-guide/

We apologies for any inconvenience. Regards, Charne Petersen Customer Care eService Team’

Today I get an email stating:’ Good day,

We tried to contact you with no luck. Please be advised that your consent is required. If you not able to afford the contract then the upgrade may be reversed. Please contact customer care and advise what you would like us to do.

Regards’

Vodacom Retentions.

And:

Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom

1- Why was I not advised that R199 is excluding VAT

2- Why was this query resolved and closed without proper feedback?