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Theresa W

1 reviews | Active since Jun 2011

24 Apr 2019, 11:00

DISGUSTING SERVICE :(

I signed up for a 10GB data contract with Vodacom in October 2018. I was excited at having heard of the awesome service offered by a Vodacom representative and excellent 4G signal. The Vodacom guy I dealt with, Altaaf Hussain Ismail was amazing, even his assistant Merriam was great. I then decided to upgrade to the 30GB data deal for R350 as I saw the data would not last. This then needed to be escalated to Head Office as there was a block on my account after Vodacom call centre decided to cancel my contract! This took months as Sipho Msimanga firstly reloaded the 10GB data contract, and then saw no urgency in rectifying the matter whatsoever. When I messaged or called to find out what was going on "he was in training". EVENTUALLY after 2 or more months this was sorted, although STILL cannot check balances online or the app. NOW end of March, I find that an amount of R639.87 was deducted from my bank and I have no idea why? According to my it should have been R350. Altaaf once again escalated this to Sipho and TO DATE THERE IS NO FEEDBACK (23 days), despite me asking, and even an email from Altaaf to try and assist in the matter.

From: Altaaf Ismail (VD) ********** Sent: Tuesday, April 2, 2019 4:33 PM To: 'Msimanga, Sipho, Vodacom South Africa' Cc: Martin van den Berg Subject: billing overcharge Whitmore

Good day Sipho Please assist Theresa has been paying all along R332.01 every month For some reason in error Vodacom billed an amount of R639.87 An over charge of R307.86 Please assist to rectify the overbill Thank you Much Appreciated Regards Altaaf

Please advise what I need to do to get an answer on this matter as I am beyond frustrated with this PATHETIC service. I know that if there was anything Altaaf could do it would have been done, but Sipho... I have no words. THIS IS EXTREMELY POOR SERVICE - OR LACK THEREOF!

0
Replies (4)
Vodacom
Vodacom's reply24 Apr 2019, 11:36
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

TW
Theresa W's update28 Apr 2019, 12:19
Reviewer Update
Dear Vodacom your “auto-reply” means nothing to me. Your message to me also does not state how I can reach you. I have a job to do and can not always take calls during the day and NOBODY has tried to contact me after hours. Perhaps leaving an email address or number where I can reach you would have helped a great deal. Again, shows how pathetic your service is!!!!!!!!! Dear Customer We tried calling you but no answer. Please inform us if you need any further assistance. Regards, Kind regards, Vodacom Customer Care Verqulene Berry YES I NEED FURTHER ASSISTANCE, MY PROBLEM IS STILL NOT RESOLVED. WHY IS MY ACCOUNT SO HIGH? What the hell is going on?
TW
Theresa W's update30 Apr 2019, 08:27
Reviewer Update
Still nothing from these people!!!!!!!!! I am beyond frustrated at this point! Nothing happen and no feedback as to why my account was deducted this amount! F$&@king disgusting at the type of business this “service” provider conducts!
TW
Theresa W's update30 Apr 2019, 08:27
Reviewer Update
Still nothing from these people!!!!!!!!! I am beyond frustrated at this point! Nothing happen and no feedback as to why my account was deducted this amount! F$&@king disgusting at the type of business this “service” provider conducts!